Sr Sales Analyst -(Business Tools Support)

Job Description

We are seeking a motivated, detail-oriented individual to join the Centralized Sales Operations team as Staff Analyst (Business Tools Support). In this position, you will be responsible for Managing global business systems support tickets & documentation of workflow process and assignments, Monitor and respond to support tickets from internal and external users, Create Weekly/Monthly metrics and reporting of support tickets, Serve as a liaison between business team and technology team. Our ideal candidate has good experience in Global sales operations or equivalent experience in building enterprise business processes, as well as excellent problem-solving, communication and presentation skills

• Manage Support Tickets for Global business systems, to ensure timely assignment of the support tickets to appropriate teams as necessary.

• Monitor and respond quickly and effectively to support tickets received through the helpdesk system.

• Evaluate and validate support tickets to ensure the reported support/issues are addressed & complete.

• Create Weekly/Monthly support tickets metrics and reports, collect feedback to determine patterns and issues such that they can be resolved through FAQs, Training, System enhancements etc.

• Document internal procedures and ensure application of system policies, principles, and practices in the delivery of business tool support.

• Escalate support tickets to appropriate team as necessary.

Qualifications

• Bachelor's degree in business management or equivalent.

• A minimum of 3 years experience with Business Tools Support Management.

• Experience with Sales Tools (Model N, Salesforce.com) and Ticket Management system & processes.

• Ability to learn additional systems as needed.

• Good experience in Global sales operations or in building enterprise business processes.

• Ability to work effectively with competing priorities.

• Strong problem-solving and analytical skills.

• Excellent communication and presentation skills.

Additional Information

Renesas Electronics Corporation empowers a safer, smarter and more sustainable future where technology helps make our lives easier. The leading global provider of microcontrollers, Renesas combines our expertise in embedded processing, analog, power and connectivity to deliver complete semiconductor solutions. These Winning Combinations accelerate time to market for automotive, industrial, infrastructure and IoT applications, enabling billions of connected, intelligent devices that enhance the way people work and live. Learn more at www.renesas.com .

Renesas’ mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement (https://www.renesas.com/kr/en/about/company/sustainability/diversity) .

1. Department Business Development

2. Location Bayan Lepas

Requisition ID

20007711_2024-04-26

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