Job Information
Hologic Customer Service Specialist in Singapore
Customer Service Specialist
Singapore
Accountabilities
Review and entry of Sales Orders into Oracle
Manage and direct all Customer order holds/blocks to relevant parties for timely release
Manual release (when necessary) of pick lists to 3PL for Customer orders
Initiate returns and create RMA in Oracle
Work with 3PL to ensure order fulfilment – on time in full (OTIF)
Support Customer on documentation required for import for Customer orders
Work with 3PL on documentation required for shipment booking and export for Customer orders
Advice Customer on backorders and expected fulfilment timelines
Weekly review of open orders on fulfilment and update scheduled ship dates (SSD) when necessary
Support allocation for items on tight supply
Create and update Customer Master
Manage and direct customer complaints to relevant parties
Liaise with Customer on order placement as per demand plan
KPI performance management - measuring, monitoring and reporting Customer OTIF to key stakeholders
Drive continuous improvement of order placement processes
Requirement
Minimum 5 years in Customer Service operations managing Customers from different countries in Asia Pacific. Interaction with cross-functional teams and working with all levels of the management team.
Diploma or higher in any field from accredited institution
High level of computer literacy and proficiency in use of Microsoft Office applications, managing data.
Experienced and good understanding of ERP software
Verbal and written communication skills in English and Mandarin, maturity to deal with matters of confidentiality and sensitivity.
Verbal and written communication skills in Korean is a plus.
Hologic
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