Responsibilities:

• Analyze the procedures of the Claims area to evaluate the control environment available and, if necessary, make modifications to the processes in order to increase this with the implementation of manual and automatic controls as required.

• The design, management and implementation of claims improvement programs, claims governance & compliance, process optimization and transformation (including digitalization and automation), effectively collaborating with country SME and region cross-functional teams (E2E improvement focus);

• Collaborating with global functions to ensure effective TPA management, vendor management, business intelligence, Global Investigation Services (GIS), Global Recovery Service (GRS) and Global Quality Assurance for LAC Claims.

• This role will also have direct responsibility to implement a culture within LAC Claims of Continuous Improvement, its tools and techniques, creating a culture of improvement (constantly re-examining and looking for ways to improve our processes and overall operating model)

Profile:

• At least 3 years of experience in areas of Internal Audit, Compliance and/or Vendor Management

• Proven experience in delivering claims operational change and a demonstrated ability to communicate and influence at varying levels.

• Proven track record in governance within the Insurance industry ideally within claims.

• Proven track record as an exceptionally effective change agent.

• Strong business and process mindset and change leadership skills to unify teams (within Claims and cross-functionally) around common goals and drive change.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .

Functional Area:

CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG-Metropolitana Cia. de Seguros y Reaseguros del Ecuador S.A.

At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.

But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) .