Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. The role Técnico Soporte TI en Sitio- Intern Returnship Program (SOAR) SoftwareOne Academy Full-time |Temporary| Ecuador | We are seeking highly motivated individuals to join our inaugural Returnship Program (SOAR) in IT. This paid program is designed to provide support and integrate talented professionals who have taken a career break of at least 1 year and are re-entering the workforce. As a participant in SOAR, you will have the opportunity to update and enhance your skills while working on meaningful projects within our organization. The IT Champ will be responsible for the proper functioning of our local hardware operation, offering technical support to users related to their notebooks, headsets, mouse and etc via chat, phone or email as long as these users have a case logged into our ticketing system. What we need to see from you Perform corrective and preventive maintenance of the Sub Hardware Implement and support features that facilitate user’s daily lives Develop materials that can clarify doubts as well as present calls and workshops when needed Prepare and send the necessary hardware of new joiners Receive and assess the return of the hardware from leavers Take care of the sub internet contracts and payments Maintain the sub hardware stock making sure that there is enough equipment for the growth of the company. Hands-on experience end user applications e.g. MS Outlook, MS Lync, Anti-Virus, FTP, LAN/WAN, VPN, Citrix, OS/System troubleshooting Good to have basic understanding of Cloud / Office 365 or initial operation support experience. Windows 11 and Office 2016 experience required. Studies related to Information Systems or other technology degree required. Demonstrate experience isolating and resolving problems related to Windows 11, TCP/IP, Symantec Anti-Virus, Navigator EDGE, wireless devices and wireless network connectivity. Demonstrate experience isolating and resolving networking, printing, and password issues. Demonstrate experience with Ethernet, host applications, and remote control tools. Demonstrate ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity, manage risks and safety appropriately, develop and execute business plans, manage information, and provide exceptional service to internal and external customers. 1-2 years minimum, providing basic end-user IT services from the help desk or as on-site support. (L1) Attitudes: Aspiring, ambitious and motivated Cooperative Team-Player Flexible and agile Hardworking and interested Persistent and sustaining Attributes Constructive and creative thinker Ambitioned about details Envisions the unseen Goal oriented Reliable and regular Job Function People & Culture

Perform corrective and preventive maintenance of the Sub Hardware Implement and support features that facilitate user’s daily lives Develop materials that can clarify doubts as well as present calls and workshops when needed Prepare and send the necessary hardware of new joiners Receive and assess the return of the hardware from leavers Take care of the sub internet contracts and payments Maintain the sub hardware stock making sure that there is enough equipment for the growth of the company. Hands-on experience end user applications e.g. MS Outlook, MS Lync, Anti-Virus, FTP, LAN/WAN, VPN, Citrix, OS/System troubleshooting Good to have basic understanding of Cloud / Office 365 or initial operation support experience. Windows 11 and Office 2016 experience required. Studies related to Information Systems or other technology degree required. Demonstrate experience isolating and resolving problems related to Windows 11, TCP/IP, Symantec Anti-Virus, Navigator EDGE, wireless devices and wireless network connectivity. Demonstrate experience isolating and resolving networking, printing, and password issues. Demonstrate experience with Ethernet, host applications, and remote control tools. Demonstrate ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity, manage risks and safety appropriately, develop and execute business plans, manage information, and provide exceptional service to internal and external customers. 1-2 years minimum, providing basic end-user IT services from the help desk or as on-site support. (L1) Attitudes: Aspiring, ambitious and motivated Cooperative Team-Player Flexible and agile Hardworking and interested Persistent and sustaining Attributes Constructive and creative thinker Ambitioned about details Envisions the unseen Goal oriented Reliable and regular

Técnico Soporte TI en Sitio- Intern Returnship Program (SOAR) SoftwareOne Academy Full-time |Temporary| Ecuador | We are seeking highly motivated individuals to join our inaugural Returnship Program (SOAR) in IT. This paid program is designed to provide support and integrate talented professionals who have taken a career break of at least 1 year and are re-entering the workforce. As a participant in SOAR, you will have the opportunity to update and enhance your skills while working on meaningful projects within our organization. The IT Champ will be responsible for the proper functioning of our local hardware operation, offering technical support to users related to their notebooks, headsets, mouse and etc via chat, phone or email as long as these users have a case logged into our ticketing system.