Description We are offering a position in Phoenix, Arizona, for a PC Technician in the IT Services industry. You will be part of a team that provides technical support, troubleshoots, and repairs computer systems and peripherals, and maintains an inventory of computer hardware. This role offers a contract employment opportunity.

Responsibilities:

• Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.

• Assist all our users with any logged IT related incident when called upon.

• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible.

• Accurately record, update, and document requests using the IT service desk system.

• Install and configure new IT equipment.

• Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

• Establish a good working relationship with customers and other professionals.

• Ensure that a high level of customer service and support is provided to all internal and external customers.

• Support the roll-out of new applications through regular team and individual meetings.

• Prioritize and manage several open cases at one time. Requirements • Demonstrable knowledge and experience in computer hardware.

• Proficiency in troubleshooting and repairing various types of computer systems.

• Strong understanding of different operating systems including Windows, MacOS, and Linux.

• Capability to install and configure computer systems and networks.

• Ability to manage multiple tasks and work under pressure.

• Excellent problem-solving skills and attention to detail.

• Strong communication skills with the ability to explain complex technical issues in a simple manner.

• Willingness to keep up-to-date with advancements in technology.

• Basic understanding of network security practices.

• Good customer service skills for dealing with clients face-to-face and over the phone.

• Ability to work both independently and as part of a team.

• Flexibility to work in shifts, if needed. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .