Employee Type:

Full time

Location:

IL Oak Brook

Job Type:

Quality

Job Posting Title:

Principal Customer Quality Specialist

About Us:

TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of production facilities across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work, directly impacting our mission to make high quality, affordable food for our customers, communities and families. We hope you will consider joining the team and being part of our future.

What You Gain:

• Competitive compensation and benefits program

• Enrollment in our wellness and employee assistance programs

• Paid holidays, vacation, and other competitive paid time off opportunities

• An inclusive working environment where you can build meaningful work relationships with a diverse group of people

• Leaders who are invested in supporting your career growth

• Opportunities to be recognized for outstanding contributions to yourteam through our employee recognition programs

Job Description:

About the Role:

The primary role of the Principal Customer Quality Specialist is to work closely with key strategic customer technical and sales teams and the TreeHouse Foods internal teams to ensure customer needs for quality and food safety are met. This position will include developing and presenting reports that track and trend quality measures and working with plant teams to provide corrective and preventative actions for consumer and customer complaints in a timely manner.

• Provide “Platinum” service to Treehouse highest strategic customers which includes timely responses and resolutions to quality and food safety issues and inquiries while also maintaining the “Voice of the Customer”.

• Provide efficient and consistent communication to our customers on scientific and quality issues whether product-specific or industry-wide (e.g. regulatory or food-safety related). Including being point of contact for assigned customers during special situations i.e. product recall.

• Serves as a technical resource to support sales team and/or connect them to appropriate quality and other subject matter experts.

• Work with appropriate plant personnel on thorough investigations and Corrective and Preventative actions and work cross-functionally to drive alignment to customer expectations and resolutions.

• Lead and assist in customer quality reviews related to quality incidents, held product, and facilitate discussions and capture information for historical reference.

• Communicate and assure teams are meeting customer needs on third party review which may include analytical, sensory, and Label Claim Substantiation testing.

• Identify and drive continuous improvement projects against customer expectations and audits.

• Develop and deliver routine (i.e. monthly, quarterly, yearly) business/trend reports to critical and strategic customers for food safety and quality data.

• Assist with setting strategic food safety and quality goals and KPIs for key customer metrics, serving as liaison between customers and business.

• Develop and execute customer satisfaction surveys with critical and strategic customers, presenting data to relevant business teams to drive improvement initiatives against survey results.

• Build confidence and trust from our customers enabling our teams to conduct ongoing business as collaborative partners.

• Develop effective relationships with Operations Quality Directors and Plant Leadership Teams.

Important Details: This is a full-time permanent position located in or Oakbrook, IL corporate office or remote, with expected 30%-40% travel.

About You:

You’ll fit right in if you have:

• Minimum B.S. in Food, Biological or Chemical Science or related field required.

• Minimum 5-7 years Food industry experience preferred.

• Manufacturing experience in QA is preferred

• Experience working with directly with customers is a plus.

• Maintains professional and courteous approach especially when dealing with customers.

• Knowledge of food safety, food manufacturing and quality processes.

• Familiarity in using continuous improvement tools and fundamentals.

• Advanced report writing, interpersonal and communication skills (written and verbal).

• Proficient in Excel, Power Point, and Databases

• Demonstrated strength in project management and delivery of action items in a timely manner

• 30% Travel

Your TreeHouse Foods Career is Just a Click Away!

Click on the “Apply” button or go directly to www.treehousefoods.com/careers to let us know you’re ready to join our team!

TreeHouse Use Only: #IND1

TreeHouse Foods is a private label food and beverage leader focused on customer brands and custom products. When customers partner with TreeHouse they can expect access to an industry-leading portfolio, strategic vision, on-trend innovation and insights, world-class supply chain, operational excellence and flexibility, collaborative approaches, and dedicated customer service.

Our strategy is to be the leading supplier of private label food and beverage products by providing the best balance of quality and cost to our customers. We engage with retail grocery, food away from home, and industrial and export customers, including most of the leading grocery retailers and foodservice operators in the United States and Canada.

Our portfolio includes a variety of shelf-stable, refrigerated, and snack products.

Customers can expect comprehensive flavor profiles including natural, organic, and preservative-free ingredients in many categories and packaging formats.

TreeHouse Foods is best known for food and beverages produced by our two largest businesses Bay Valley Foods, LLC (including E.D. Smith and Sturm Foods) and TreeHouse Private Brands. With more than 10,000 employees in over 35 plants across the United States, Canada, and Italy, TreeHouse Foods is based in Oak Brook, Illinois.

Disability Assistance

TreeHouse Foods is an Equal Employment Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to disability-accommodations@treehousefoods.com . In your email please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

To all recruitment agencies: TreeHouse Foods does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Treehouse Foods employees, or any company location(s). TreeHouse Foods is not responsible for any fees related to unsolicited resumes/CVs.

EEO Considerations: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or protected veteran status.