Description

• Serve as the first point of contact for end-users seeking technical assistance via phone, text, and email.

• Diagnose and resolve technical issues related to hardware, software, network connectivity, and applications.

• Provide step-by-step instructions and guidance to end-users to help them resolve IT-related problems independently.

• Document all support interactions, including issue details, troubleshooting steps, and resolutions, in the ticketing system.

• Escalate unresolved issues to the appropriate IT teams or vendors for further investigation and resolution.

• Follow up with end-users to ensure that technical issues are fully resolved and provide additional support as needed.

• Keep abreast of new technology developments and industry best practices to enhance technical knowledge and skills.

• Collaborate with other IT team members to share knowledge, solve complex problems, and improve support processes.

• Maintain a high level of professionalism and customer service excellence in all interactions with end-users.

  Requirements

• Bachelor's degree in information technology, computer science, or a related field (preferred).

• 1 to 2 years of experience in a technical support role, preferably in an IT help desk environment.

• Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, email clients, and web browsers.

• Familiarity with remote desktop support tools and troubleshooting methodologies.

• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users effectively.

• Strong problem-solving and critical-thinking skills with a focus on delivering timely and accurate solutions.

• Ability to multitask, prioritize workload, and work efficiently under pressure in a fast-paced environment.

• Customer-centric mindset with a passion for delivering exceptional customer service and support.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .