Job Description

The Patient Service Rep is responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, payment and co-payment collection, and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Duties and Responsibilities:

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.

• Greets patients and assist with resolving patient issues or bringing up patients issues.

• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance information is accurate in CS-Link.

• Schedules appointments, complete patient registration, collect patient payments and deliver a high standard of patient service.

• Assists with the management of physician schedules and find opportunities for improvement. Handle patient/provider correspondence as instructed.

• Process and track referrals and authorizations for various insurance types.

• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.

• Monitors and assess their own workflow to find opportunities for improvement.

• Explains policies, procedures, or services to patients using administrative knowledge.

• Participates in daily huddles and staff meetings.

• Promotes and practice infection prevention standards and all department policies and procedures.

• Transport specimens between different floors via stairs in an expedited manner.

• Provides outstanding customer service to Cancer patients and their families in a uniquely respectful and sensitive manner, through very strong communication skills including active listening and taking cues from the person with cancer, in order to provide an excellent patient experience.

Qualifications

Education

High school diploma/GED preferred.

Experience:

Two (2) years of experience working as a Patient Service Representative in an outpatient medical office setting required.

About Us

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

About the Team

With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai’s medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.

Req ID : 2052

Working Title : Patient Service Rep - Breast Clinic (Marina Del Rey)

Department : THO Operations

Business Entity : Cedars-Sinai Medical Care Foundation

Job Category : Administrative

Job Specialty : Admissions/Registration

Overtime Status : NONEXEMPT

Primary Shift : Day

Shift Duration : 8 hour

Base Pay : $19.69 - $29.54

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.