Intake Representative

465 Smith St, Farmingdale, NY 11735, USA ● 75 Vanderbilt Ave, Staten Island, NY 10304, USA

Req #11966

Friday, May 17, 2024

Centers Plan for Healthy Living's goal is to create the ultimate healthcare experience that provides our members, their families, healthcare decision makers, and general caregivers with the guidance and plans they need for healthy living.

JOB SUMMARY:

The Intake Representative position is responsible for reaching out to CPHL Managed Long Term Care Plan (MLTCP) referrals by phone; carefully explaining plan benefits and enrollment procedures; determining patient’s current services and what they are looking for today; and appropriately scheduling Intake RNs for in-home assessments. The Intake Representative acts as in-house liaison for RNs working in the field, insures that UAS’ (New York State’s clinical assessment tool) are assigned correctly, and tracks RN visit outcomes. Intake Representatives have excellent verbal communication skills , are able to maintain timely and accurate records, and are diligent about any and all follow up. An Intake Representative must have a strong desire to help people navigate and access healthcare, while meeting the high standards and productivity demands of a fast-paced, growing health plan.

PRIMARY RESPONSIBILITIES:

• Outreach to all referrals in a timely manner

• Review and understand referral source and ancillary documentation

• Timely and accurate documentation of all efforts

• Understand and be able to explain long term care program and enrollment procedures

• Excellent verbal communication skills

• Track RN visit outcomes

• Other assignments and duties as needed

  Education and Experience :

Required:

• HS Diploma or equivalent

• Customer service, advocacy work

  Preferred:

• College degree

• Healthcare administration experience

• Excel, Word

• Language - Spanish, Russian or Bengali fluency, preferred

  Knowledge and Skills:

  About us:

  Centers Plan for Healthy Living (CPHL), is a Managed Care Organization servicing members with Medicare and/or Medicaid.  Our goal is to provide members and all those involved in their care with the guidance and health plan choices they need for healthy living. CPHL is committed to providing quality, coordinated health care to some of the most honored and yet still vulnerable members of our community.

  Centers Plan for Healthy Living (CPHL) appreciates its team members and all that they bring to the table.  We prize collaboration and mutual respect, have high ethical and moral standards, and always seek to provide the highest level of customer care to all of our customers (members, providers, vendors and fellow team members).  If you’re looking for a growing company that will listen to what you have to say, and provide you with opportunities to affect change, CPHL is the place for you!

  We are an Equal Opportunity Employer –M/F/D/V

Centers Plan For Healthy Living is committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our employees and our business. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law and will not be denied employment.

Other details

• Pay Type Hourly

• Min Hiring Rate $17.95

• Max Hiring Rate $20.51

Apply Now

• 465 Smith St, Farmingdale, NY 11735, USA

• 75 Vanderbilt Ave, Staten Island, NY 10304, USA