Unilever Customer Service Analyst - Sundial in Farmingdale, New York

Line Manager: Natalia Buelvas

Location: 1 Adams Drive, Farmingdale, Long Island, NY

Background & Purpose of the Job

The is responsible for the validation & execution of incoming customer orders. The Customer Service Analyst works closely with the Logistics Operations Team in optimizing case fill for customer orders, the Customer Transportation Team in ensuring on time delivery of shipments, the Sales team to schedule delivery timing for written orders, and the Planning team to address product availability. The Customer Service Analyst participates in Customer Care Team as a core member in identifying promotional management, efficiency gains, and problem resolution.

Who You Are & What You’ll Do

  • You’re a dot connector: The Customer Service Analyst is responsible for the validation & execution of incoming customer orders. The Customer Service Analyst works closely with the Logistics Operations Team in optimizing case fill for customer orders, the Customer Transportation Team in ensuring on time delivery of shipments, the Sales team to schedule delivery timing for written orders, and the Planning team to address product availability. The Customer Service Analyst participates in Customer Care Team as a core member in identifying promotional management, efficiency gains, and problem resolution.

  • You love to win, and have fun doing it: You will link closely with Operations Manager, Customer Planning Forecast and Replenishment Analyst and Event Supply Planner in identifying gaps for seamless order execution and Customer Supply Chain Analyst for Terms of Sale compliance.

  • You’re a changemaker: You will perform ongoing review with Sales on upcoming promotions, critical stock issues, cut information on sales orders.You will run SAP reports to identify incomplete sales orders, required data maintenance, sales volume, on-time adherence. You will communicate with Supply Chain Planning, production facilities, and warehouses on orders outside normal policy to enable timely service to the customer.

  • You’re a paradox navigator: You will establish and maintain a positive relationships to collaborate on order management. Work with LOT/CTT/WHS/CD/Planning to identify possible improvements and drive towards flawless execution for order to cash cycle.

What You’ll Need To Succeed

  • Undergraduate degree in Supply Chain Management, Logistics, or Business-related fields

  • APICS CPIM encouraged or equivalent certification with 0-2 years of relevant Logistics, Operations , Manufacturing experience plus 1 year Customer Service/Support or Sales experience desired.

  • Technical understanding of SAP, AMPS, Merlin or other Supply Chain information systems and strong skills in Microsoft Outlook, Excel, and Access.

  • Excellent written and verbal communication skills.

What We Can Offer You

Culture for Growth at https://www.unilever.com/about/who-we-are/our-vision/ | Top Notch Employee Health & Well Being Benefits at https://drive.google.com/file/d/0BzuVqApc7i-tR2YxazMxNkpPZVU/view | Every Voice Matters at https://www.unilever.com/sustainable-living/the-sustainable-living-plan/enhancing-livelihoods/opportunities-for-women/upholding-diversity/ | Global Reach at https://www.unilever.com/brands/ | Life at Unilever at https://www.linkedin.com/company-beta/1248/life/ | Careers with Purpose at https://www.unilever.com/sustainable-living/transformational-change/ | World Class Career Development Programs at https://www.unilever.com/careers/graduates/uflp/ | Check Out Our Space at https://www.themuse.com/companies/unilever/office | Focus On Sustainability at https://www.unilever.com/sustainable-living/transformational-change/

Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

Applicants and employees are protected from discrimination under Federal law. For more information, please see EEO is the Law at https://www.eeoc.gov/employers/upload/posterscreenreader_optimized.pdf

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.


Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see Equal Employment Opportunity Posters

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at 1-855-239-5459 or NAAccommodations@unilever.com at mailto:NAAccommodations@unliever.com . Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

We are one of the world’s largest consumer goods companies with amazing brands, dynamic people and a sustainable vision. We meet everyday needs for nutrition, hygiene and personal care with brands that help people feel good, look good and get more out of life. If you are ambitious, keen to learn and want lo lead, you have come to the right place. Explore our website and apply to be part of a company with more than 400 brands used by over two billion people everyday. ​