Job Information
Renewal by Andersen Customer Escalation Specialist in Farmingdale, New York
Customer Escalation Specialist
Renewal by Andersen - Farmingdale, NY
Renewal by Andersen is the custom division of Andersen® windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen® was founded with the objective of creating a different and better window and door replacement experience for homeowners.
As a Customer Escalation Representative, your job will be to assist our customers with their home renovation projects by answering incoming calls, and de-escalating customer conflict regarding our products and service. We're looking for someone with exceptional customer service skills, who is comfortable with project management and a fast-paced environment. You must be resilient and determined to leave each customer satisfied with our resolution.
Primary Responsibilities:
Answer incoming calls from existing customers requesting service for their windows/doors.
Take detailed notes on what was discussed during the call for quality assurance
De-escalating and resolving customer issues in a polite and professional manner
Work with the customers from beginning to end of their project in all aspects of the job.
Qualifications:
High School diploma or equivalent
Experience with Microsoft Office Suite
Experience with customer service and resolving complex customer issues
Must be very comfortable on the phone and able to address customer’s concerns effectively
Strong interpersonal skills and attention to detail
Verbal and written communications skills
Experience with Salesforce a plus
Maintaining a positive, energetic personality is a must
Compensation and Benefits:
$20/hour
Medical, dental, vision, and life insurance
401(K) program with company match percentage
PTO, paid holidays, and floating holidays!
Employee perks discount program
Student tuition loan and tuition reimbursement
Schedule:
Onsite in our Farmingdale office
Monday-Friday, 9:00am-5:00pm
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
If this sounds like an exciting challenge to you, apply now. We are always looking for motivated talent to join our team! To apply, please email your resume to jbendel@windowsbyrba.com.
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We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.