Why SoftwareOne? SoftwareOne is powered by Swomies! Every day, 9000+ SoftwareOne colleagues – we call ourselves "Swomies" – partner with clients to deliver inspired technical and licensing solutions to engage their workforce and accelerate cloud maturity. Our internal backbone of enablement functions needs to be strong to keep the company ready for delivering great services to our customers. Our internal IT team is one of these competent and passionate teams that enables all Swomies to stay technically uptodate and keep SoftwareOne`s operational excellence. Splunk Engineer Team: Business IT / internal IT of SoftwareOne | pensum: full time | location: Chennai The role The key responsibilities : Build and maintain a Splunk instance utilizing the right sized Infrastructure on Customer’s premises or Splunk Cloud Support customer in selecting IT Operational Use Cases and identifying log sources Ingest all logs from systems identified in data sources identified by Customer in project Perform Data Normalization activities Design and build Splunk SIEM, Installs, Upgrades, Migration solutions and processes as per agreed philosophy to be delivered on time, within budget, achieving agreed quality standards Run PoC and pilots for new Cyber Operational tools as per agreed roadmaps and produce report and decision matrix for each PoC or pilot Ensure the thorough and successful handover of new projects from Sales to Delivery and from Delivery to Customers Build senior management relationships with clients and where required working with clients to resolve any disputes associated to their projects Represent Supplier at client steering committee meetings or other management meetings Ensure that project success criteria is agreed and disseminated to involved parties throughout project lifecycle Provide management leadership and mentoring to Solution Specialists, Subject Matter Experts, Delivery managers and team Report status to management and above, escalating major project risks and issues impacting projects Identify opportunities for new service offerings or additional business opportunities to enhance value added services and support growth of the business. Ensure successful transition to a managed services model, while delivering a next-generation technology strategy and continuously improving the IT operating model Provide day-to-day management and execution support through partnership with senior leadership team Drive internal and third-party service review meetings covering performance, service improvements, quality and processes Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services Provide regular and accurate management reporting on IT Service performance What we need to see from you Work Experience 5+ years of progressively responsible experience in IT including implementing IT/business transformational initiatives of varying scope and complexity that deliver strategic capabilities in an enterprise environment End to End Splunk Services in terms of Design, Architecture, Implementation, Go- Live, Transition, and Production support/Service delivery Experienced in working with three or more of the following technologies; SIEM, UBA, Operating Systems, Databases, ERP, SaaS, PaaS, IaaS, Good experience in handling global customers Excellent Stakeholder management Demonstrated ability to balance competing requirements and interests, keeping team focused on top priorities, and finding ways to achieve win-win outcomes by encouraging new ways at looking at problems, processes and solutions Comfortable under pressure with the ability to manage to tight deadlines while maintaining quality and managing to an acceptable level of risk Hands-on and results-oriented approach Experience of Splunk Deployment (architecture and engineering) – to have setup at least 3 large enterprise environments Usage of Splunk for operational use cases – to have setup at least 40 Operational Use Cases To have onboarded at least 3 non-standard log source types and onboarded at least 20 types of Standard log sources Requirements Bachelor’s degree or Master’s degree in Computer Science, MIS, Engineering or related field and/or equivalent work experience Industry certificates from publishers such as Splunk, High degree of EQ- Emotional Quotient. The position requires to work with senior CIOs /CTOs Service management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines Expert knowledge of ITIL disciplines This is what makes us special as an employer: Global company culture: We defined our lived culture through 7 core values (https://www.softwareone.com/en/our-story/our-values) Come as you are: Wear what you feel comfortable in, not just while working from home! President’s Club: Exclusive recognition awarded by leadership and your peers. Flexible work: Do great work from anywhere, deliver excellence everywhere. Employee Exchange Program: Experience new colleagues and cultures around the world. Incentive programs: SWOmies award bonuses to colleagues who go above and beyond. Lifelong education: We pay for your new skills with tuition reimbursement. Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders. Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future. You need some more information? Check this link tree and find all information you need to decide for us: https://swo.co/quick-links You know someone who could be interested in working with us as well? Share this job (or another) with your network and get the chance of our referral bonus for external referrers. https://www.softwareone.com/en/careers/external-referral-program Job Function Business IT Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

Work Experience 5+ years of progressively responsible experience in IT including implementing IT/business transformational initiatives of varying scope and complexity that deliver strategic capabilities in an enterprise environment End to End Splunk Services in terms of Design, Architecture, Implementation, Go- Live, Transition, and Production support/Service delivery Experienced in working with three or more of the following technologies; SIEM, UBA, Operating Systems, Databases, ERP, SaaS, PaaS, IaaS, Good experience in handling global customers Excellent Stakeholder management Demonstrated ability to balance competing requirements and interests, keeping team focused on top priorities, and finding ways to achieve win-win outcomes by encouraging new ways at looking at problems, processes and solutions Comfortable under pressure with the ability to manage to tight deadlines while maintaining quality and managing to an acceptable level of risk Hands-on and results-oriented approach Experience of Splunk Deployment (architecture and engineering) – to have setup at least 3 large enterprise environments Usage of Splunk for operational use cases – to have setup at least 40 Operational Use Cases To have onboarded at least 3 non-standard log source types and onboarded at least 20 types of Standard log sources Requirements Bachelor’s degree or Master’s degree in Computer Science, MIS, Engineering or related field and/or equivalent work experience Industry certificates from publishers such as Splunk, High degree of EQ- Emotional Quotient. The position requires to work with senior CIOs /CTOs Service management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines Expert knowledge of ITIL disciplines This is what makes us special as an employer: Global company culture: We defined our lived culture through 7 core values (https://www.softwareone.com/en/our-story/our-values) Come as you are: Wear what you feel comfortable in, not just while working from home! President’s Club: Exclusive recognition awarded by leadership and your peers. Flexible work: Do great work from anywhere, deliver excellence everywhere. Employee Exchange Program: Experience new colleagues and cultures around the world. Incentive programs: SWOmies award bonuses to colleagues who go above and beyond. Lifelong education: We pay for your new skills with tuition reimbursement. Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders. Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future. You need some more information? Check this link tree and find all information you need to decide for us: https://swo.co/quick-links You know someone who could be interested in working with us as well? Share this job (or another) with your network and get the chance of our referral bonus for external referrers. https://www.softwareone.com/en/careers/external-referral-program

The key responsibilities : Build and maintain a Splunk instance utilizing the right sized Infrastructure on Customer’s premises or Splunk Cloud Support customer in selecting IT Operational Use Cases and identifying log sources Ingest all logs from systems identified in data sources identified by Customer in project Perform Data Normalization activities Design and build Splunk SIEM, Installs, Upgrades, Migration solutions and processes as per agreed philosophy to be delivered on time, within budget, achieving agreed quality standards Run PoC and pilots for new Cyber Operational tools as per agreed roadmaps and produce report and decision matrix for each PoC or pilot Ensure the thorough and successful handover of new projects from Sales to Delivery and from Delivery to Customers Build senior management relationships with clients and where required working with clients to resolve any disputes associated to their projects Represent Supplier at client steering committee meetings or other management meetings Ensure that project success criteria is agreed and disseminated to involved parties throughout project lifecycle Provide management leadership and mentoring to Solution Specialists, Subject Matter Experts, Delivery managers and team Report status to management and above, escalating major project risks and issues impacting projects Identify opportunities for new service offerings or additional business opportunities to enhance value added services and support growth of the business. Ensure successful transition to a managed services model, while delivering a next-generation technology strategy and continuously improving the IT operating model Provide day-to-day management and execution support through partnership with senior leadership team Drive internal and third-party service review meetings covering performance, service improvements, quality and processes Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services Provide regular and accurate management reporting on IT Service performance