Description

Job summary

The Delivery Station Liaison is an in-station customer service associate that enables real-time, hands-on investigation of where a package is and how Amazon can deliver it to a customer as quickly as possible.

It also allows customers to contact local experts so they can get more accurate and up-to-date information about their orders and how Amazon is addressing any delivery issues. The job requires excellent planning skills and a strong inclination to achieve goals. Excellent individual analytical and problem-solving skills are required in order to offer timely solutions and timely deliveries.

The Delivery Station Liaison will work under limited Manager supervision, and the majority of the decisions will be taken independently and will require a high level of accuracy. Good knowledge of English is required.

Role and Responsibility

Communicating with customers directly via phone and email

Resolving conflicts and setting appropriate expectations with customers

Clearly understanding and responding appropriately to, the issues that customer present.

Working autonomously, making complex analytical decisions with little or no guidance.

Communicating with third party couriers

The Delivery Station Liaison provides on-site localized customer service to enable effective Realtime investigation of a parcel's location and how Amazon can deliver it to the customer as quickly as possible.

The onsite nature of the role allows customers to contact local experts so they can get more accurate and up-to-date information about their orders and how Amazon is addressing any delivery issues.

The Delivery Station Liaison attends regular face-to-face meetings with third party Delivery Service Providers to effectively advocate for the customer and drive re-attempts, including shipment “rescue routes” where possible.

Key job responsibilities

Communicating with customers directly via phone and email

Resolving conflicts and setting appropriate expectations with customers

Clearly understanding and responding appropriately to, the issues that customer present.

Working autonomously, making complex analytical decisions with little or no guidance.

Communicating with third party couriers

Basic qualifications

1 to 2 years of experience in Customer Service

Experience with Microsoft Office, Outlook, Word and Excel

Self-discipline, quick learning, diligence and proactivity

Preferred qualifications

At ease working in a diverse group and contributing to an inclusive culture

Previous experience in logistics roles

Excellent performance in the current role / job

We value your passion in wanting to discover, invent, simplify, and build.

Key job responsibilities

ole and Responsibility

Communicating with customers directly via phone and email

Resolving conflicts and setting appropriate expectations with customers

Clearly understanding and responding appropriately to, the issues that customer present.

Working autonomously, making complex analytical decisions with little or no guidance.

Communicating with third party couriers

The Delivery Station Liaison provides on-site localized customer service to enable effective realtime investigation of a parcel's location and how Amazon can deliver it to the customer as quickly as possible.

The onsite nature of the role allows customers to contact local experts so they can get more accurate and up-to-date information about their orders and how Amazon is addressing any delivery issues.

The Delivery Station Liaison attends regular face-to-face meetings with third party Delivery Service Providers to effectively advocate for the customer and drive re-attempts, including shipment “rescue routes” where possible.

Key job responsibilities

Role and Responsibility

Communicating with customers directly via phone and email

Resolving conflicts and setting appropriate expectations with customers

Clearly understanding and responding appropriately to, the issues that customer present.

Working autonomously, making complex analytical decisions with little or no guidance.

Communicating with third party couriers

The Delivery Station Liaison provides on-site localized customer service to enable effective realtime investigation of a parcel's location and how Amazon can deliver it to the customer as quickly as possible.

The onsite nature of the role allows customers to contact local experts so they can get more accurate and up-to-date information about their orders and how Amazon is addressing any delivery issues.

The Delivery Station Liaison attends regular face-to-face meetings with third party Delivery Service Providers to effectively advocate for the customer and drive re-attempts, including shipment “rescue routes” where possible.

We are open to hiring candidates to work out of one of the following locations:

Cairo, EGY

Basic Qualifications

Basic qualifications

1 to 2 years of experience in Customer Service

Experience with Microsoft Office, Outlook, Word and Excel

Self-discipline, quick learning, diligence and proactivity

Preferred Qualifications

Preferred qualifications

At ease working in a diverse group and contributing to an inclusive culture

Previous experience in logistics roles

Excellent performance in the current role / job

We value your passion in wanting to discover, invent, simplify, and build.