Czech and Slovak Speaking Service Desk Agent

Req ID#: 143044

Location:

Budapest, HU

Category: Customer Service

Custom Field 4: Kallidus

Required Language

Czech, Slovakian

Employment Type

Full time

Contract Type

Permanent

Description

We are looking for an enthusiastic Czech and Slovak Speaking Level 1 Agent to join our Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.

Your responsibilities will be the following:

• As a Customer Support Technician – Level 1 Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls , emails & end-user requests of the products

• Give accurate information to customers , who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries

• Keep the user informed and follow-up ongoing cases

• Involve your customers – realize and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level

• Be proactive - identify deeper drivers of customer needs

• Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails

Our desired candidate:

• Fluent in Czech and Slovak languages and has conversational English language knowledge

• BASED IN HUNGARY OR WILLING TO RELOCATE

• Loves helping customers , communicates clearly and has excellent problem solving skills

• Has a strong customer service focus

• Having experience in customer service that’s an advantage, but we will provide full professional training

• Pays close attention to the details

• Enjoys learning new things and develops – adopts changes easily and be flexible

• Confident user of MS Office package

If you join us we offer you:

• Coming from abroad? We help you with a relocation package

• Possibility to work from home (in Hungary) after 3 months

• Competitive salary, bonuses and cafeteria benefits

• Paid professional training lead by our professional trainers

• Stable and international company background

• Multilingual environment, native colleagues from more than 25 nationalities

• Become a member of a friendly team - a company culture where we respect our diverse and unified teams, where we are proud of our achievements

• Opportunity for personal development and learning - You can develop and grow within the company as a member of our career program

For more information check us onFacebook (https://www.facebook.com/foundever.hungary) too!

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