Services Partner Performance Manager

The Services Partner Performance Manager is a new role within the Performance Delivery Office in Hospital Patient Monitoring (HPM) and works closely with the service delivery stakeholders within the Regions, global Functions, and Business Categories to manage all facets of the delivery of our Global IT Service Partner.

Your role:

• Oversee all facets of the IT Services delivery and support performance to our worldwide customer base.

• Establish & execute strategy and performance measures within the Business Regional Combination (BMC) structure to ensure consistently high service performance, monitor and support implementation, and evaluate customer feedback to continuously improve the customer experience.

• Operationalize the introduction and delivery of new Global IT Solution and Services Partner.

• Implement the IT service delivery strategy and roadmap within the Regions based on scale, capabilities, competition, and customer needs. Support the Regions in the roll out of the strategy.

• Assess the services delivery performance of the partner and provide direct feedback to the HPM Business Innovation & Services Delivery (BISD), Business Categories and Global Functions to continuously improve the service delivery performance and therefore improve customer experience and services business profitability.

• Requires the ability to travel, estimated 20%.

You're the right fit if:

• You’ve acquired 10+ years of experience within an IT business environment, including cloud technology.

• You have a bachelor’s degree in business, computer science, engineering, or a related field.

• You have experience with services delivery in a health care environment. Leading edge solutions (including Advanced IT Services, Managed IT Services, Professional Services) creation experiences are an advantage and are highly preferred.

• Your skills include:

• Proven experience delivering successful change in organizations from a product, process, organizational design, or training and learning perspective in a global environment.

• Knowledge of Virtualization and Cloud Services and deployment models.

• An understanding of customer insights and customer journey mapping at customer segment level.

• Expertise in Partner/Supplier Management.

• Leadership experience in an operational team.

• Strong intrinsic motivation to deliver results, working with remote teams and being able to cope with uncertainty, changing environments.

• Experience with international organizations and markets with different needs and maturities.

• Medical industry knowledge and experience is a plus.

• You have strong influential leadership skills, negotiation skills, verbal & written communication skills, and are comfortable presenting in both face to face and virtual settings. You are analytical and innovative, and have experience in problem-solving, conflict resolution, critical thinking and priority setting both individually and within a team.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business (https://www.philips.com/a-w/about.html) .

• Discover our rich and exciting history. (https://www.philips.com/a-w/about/our-history.html)

• Learn more about our purpose. (https://www.philips.com/a-w/about/environmental-social-governance/our-purpose)

• Read more about our employee benefits (https://www.careers.philips.com/na/en/best-employee-benefits) .

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here (https://www.careers.philips.com/global/en/diversity-and-inclusion) .

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge, MA or Nashville, TN.

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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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