Job Information
ASM Research, An Accenture Federal Services Company Customer Service Representative I in Remote,
Responsible for email, web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs. Shift: 11:30 AM - 8:00 PM EST. Temporary role with potential end date of 6/30/2024.
Job Responsibilities
· Supports customer to submit and process transactions
· Assists customer with identifying and resolving processing issues and website access inquires
· Supports email and outreach to customers
· Logs cases, or updates an existing case as applicable, to email or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application
· Meet Quality Assurance Requirements and other key performance metrics
Minimum Qualifications
· High School Diploma or GED
· 0-2 years of customer service or public relations experience
Other Job Specific Skills
· Ability to successfully adapt and perform during times of high email volume.
· Ability to provide effective customer service and deal tactfully and courteously with the public.
· Strong written and verbal communication skills.
· Strong listening ability to interpret and clarify information being provided by customers.
· Strong commitment to providing quality service.
· Ability to foster a good working relationship and rapport with customers.
· Keen attention to detail and accuracy.
ASM Research, An Accenture Federal Services Company
- ASM Research, An Accenture Federal Services Company Jobs