Cross Dock Manager

Position Summary:

The Cross Dock Manager has primary responsibility of product flows for same-day home delivery and is measured by relevant metrics and KPI’s. This leader will provide training and performance feedback while maintaining a safe and productive environment. This role will work in conjunction with the Regional Cross Dock Manager in facilitating strong partnerships with Conn’s showrooms and the 3rd party delivery providers.

Responsibilities:

• Oversees Cross Dock operations, including, but not limited to scheduling of customer deliveries, receiving freight, inventory control, and handling delivery, merchandise, and customer service issues

• Directly manages all personnel assigned at the cross dock

• Supports the retail stores in the assigned market with properly handling delivery, merchandise, and customer service issues

• Acts as a subject matter expert and resource for Distribution associates

• Participates, as needed, in the onboarding and training of new Distribution personnel

• Performs any other tasks or special projects as assigned by senior management

Qualifications:

• Minimum of 2 – 4 years prior management experience required, preferably in warehouse and delivery

• Must have sound decision-making and problem-solving skills

• Must have excellent customer service and follow-up skills

• Must be able to work independently and as part of a team

• Must be able to occasionally position self to maintain/move product throughout the facility and be able to remain in a stationary position for extended period

• Must be able to constantly work in an open/outdoor warehouse environment

• Ability to travel up to 10%

• Previous experience operating a Conn’s Cross Dock is preferred

• Undergraduate degree is preferred

• High school diploma or GED is required

Conn’s HomePlus is an equal opportunity employer.

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